Return Policy
Effective Date: March 13, 2025
At Our Little Souls, we want you to love your t-shirts! Since our products are custom-made just for you through our print-on-demand partner, Printify, our return options are limited—but we’ve got you covered for anything that’s our fault. Here’s how it works:
1. What Can Be Returned
We accept returns or offer replacements in these cases:
Damaged or Defective Items: If your t-shirt arrives damaged (e.g., torn, stained) or has a manufacturing error (e.g., blurry print, wrong design).
Wrong Item: If you get something totally different from what you ordered (e.g., a hoodie instead of a tee).
We can’t accept returns for:
Change of Mind: Since each t-shirt is printed just for you, we don’t offer returns if you picked the wrong size, color, or just don’t like it anymore. Double-check your order before hitting “buy”!
2. Timeframe
You’ve got 30 days from the delivery date to let us know about a problem. After that, we can’t process returns or replacements—our hands are tied by Printify’s policy.
3. How to Request a Return
If something’s wrong:
Contact Us: Email us at support@ourlittlesouls.com within 30 days of delivery. Include:
Your order number (from your confirmation email).
A clear photo showing the issue (e.g., the defect or damage).
If multiple items with the same design are affected, send one photo or video showing all of them together.
We’ll Review: We’ll check with Printify to confirm the issue. No need to ship anything back—we just need the pics!
Resolution: If approved, we’ll sort it out (see below).
4. What You’ll Get
Defective or Damaged: We’ll work with Printify to offer a free replacement (including shipping) or a refund to your original payment method. Your call!
Wrong Item: We’ll send the right one at no extra cost. If it’s out of stock, we’ll refund you instead.
Refunds might take a few days to process, depending on your bank or card. We’ll let you know once it’s on its way.
5. Shipping Costs
Our Fault: If it’s damaged, defective, or the wrong item, we (via Printify) cover replacement shipping—zero cost to you.
Your Fault: We don’t offer return shipping for buyer’s remorse, since Printify doesn’t support those returns.
6. Lost or Late Orders
If your package goes missing or never arrives:
Contact us at support@ourlittlesouls.com ASAP with your order number.
We’ll check with Printify and their shipping carriers. If it’s lost, we’ll send a replacement or refund you—no hassle.
7. Questions?
Need help? Email us at support@ourlittlesouls.com . We’re here to make things right when we can!
Note: Printify handles the printing and shipping, so our policy mirrors theirs to keep things smooth. For more details on their process, see Printify’s Return Policy.